JULIET JONES
Event Logistics · Guest Services · Atmosphere Curator
"Every detail. Every guest. Every time."
ON STAGE
NOW
Front-line support across phone, email, live chat, and in-person box office for Broadway tours, Charlotte Symphony, Charlotte Ballet, and more. Expert at resolving patron concerns mid-show, managing ticketing edge cases, and keeping every interaction warm even under peak pressure.
Process subscription renewals, make warm outbound calls to unrenewed subscribers, handle single-ticket customer service, distribute comp tickets, and work the box office for live ballet performances - bridging operations and the patron experience.
THE SETLIST
- Multi-channel patron support: phone, email, live chat, in-person box office
- Sound judgment to resolve concerns within established guidelines - even during peak season and sold-out nights
- Thorough documentation of all interactions in CRM and ticketing systems
- Proactive event info and venue logistics to elevate the guest experience
- Process inbound subscription renewals via phone, mail, and email
- Warm outbound calls to unrenewed subscribers
- Distribute comp tickets and manage patron account inquiries
- Work box office for live ballet performances
- Led Guest Services operations for high-volume music festivals (20,000+ daily)
- Final escalation point for complex customer issues - de-escalated in real time
- Managed supply inventory including printed materials, merchandise, and signage
- Produced incident reports and post-event documentation for leadership
- Coordinated proactive outreach to gather guest feedback post-event
- Assisted festival attendees with ticketing, wayfinding, ADA, medical, lost & found
- Monitored and tracked ticket sales across all events; produced sales reports
- Verified ticket authenticity and managed entry flow across multiple access points
- Stayed current on schedules, lineup changes, and venue logistics
- Planned and executed campaigns for hospitality and food & beverage clients
- Managed timelines, creative assets, vendor relationships, and budgets
- Developed store-facing communications: social content, email campaigns, signage
- Analyzed campaign ROI and presented findings to clients
BACKSTAGE SKILLS
THE STORY
I came up through live events - not as a spectator, but as the person making sure every guest felt the magic from the moment they arrived. From massive music festivals in Montana to Charlotte's premier performing arts stages, I've learned that great guest services is invisible when it works - and everything when it doesn't.
I carry a creative background in marketing, visual storytelling, and brand work that gives me a different lens on patron experience. I think about signage, messaging, and how people move through a space. I care about how an email reads, how a lobby feels, how a phone call ends.
Charlotte is home now. I live minutes from Blumenthal, love this city's arts scene, and I'm here to grow roots in a community I genuinely love serving.
BOOK
THIS ACT
Based in Charlotte and ready to bring the fan-first energy to your team. I'm experienced, reliable, local, and genuinely passionate about the arts and live entertainment world.
+ Charlotte Ballet
Box Office · Live Events
Cool in the chaos. Warm with the guests.